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protectia datelor cu caracter personal
Illustration showing key elements of GDPR (effective May 25, 2018) - DPOs, Compliance, Data Breaches and Personal Data

Legal - Confidentiality Policy for the processing of personal data.

Hotel Carmen respects the right to privacy and is determined to protect it according to this policy. Hotel Carmen knows that you care about how your information is used and shared, and we appreciate the confidence you give us in managing your personal data in a responsible and safe way. The confidentiality of your personal data is important to us. This document respecting confidentiality represents the alignment of our company with the principles and provisions of the European Regulation for the Protection of Personal Data no. 679/2016. Below, we will detail what personal data we collect from you, through our interactions and how we use the respective data. The users who have access to the database of personal information are only those designated by the company management and have the training required to keep the confidentiality of the data to which they have access. The printing of personal data is performed only for the stated purposes, in accordance with the legal provisions in force. The impossibility of the external access of the users to the internal network in which personal data is processed is ensured, at the same time ensuring the integrity and confidentiality of the personal data transmitted through the use of the means of cryptographic protection of the information.

Our identification data are as follows: 

Company name: SC Carmen-Ana International SRL, or. Predeal, Mihail Saulescu Boulevard, no. 121, Brasov County, CUI RO6455923, tel. 0268456517, e-mail:

What is personal data?

By "personal data" we mean the unique, individual information regarding an identified or identifiable natural person. ("Data subject"), related to name, address, Personal Numeric Code, IP or telephone number, location data, an online identifier, or to one or more specific elements, its own physical, physiological, genetic, psychological, economic, cultural or social identity. .I will explain below, the purpose for which we are needed, where we keep your data and who has access to it. Of course, we inform you that whenever you want, we provide you with the information we hold about you and of course we will delete them if you ask us to do so.

What personal data do we collect and why do we collect them?

We collect personal data in order to be able to respond successfully to your requests. You provide some of this data directly, for example, when you write us a message through the contact form or through the form at the hotel reception when you are staying or, indirectly, identification data through your IP address. We do not use your IP address to identify you, but we inform you that it is stored when you access our site - mainly for security reasons. You have the right to request the deletion of the IP! Depending on your interactions with our site, the personal data we collect are the following: · First and last name - for identification; · Email address - for communication ; · Telephone number - for communication; · Message - Field where you can present your problem or question. The personal data requested at the time of sending the message are used ONLY to be able to contact you and answer your request. Data provided by the tax code for billing will also be requested, if you request a reservation. Data transmitted involuntarily, when you interact with our website: IP address - When you visit our site, the IP address is registered. But we do NOT use your IP address to identify you or to be used for other purposes. Operating system, browser, browsing activity and other information about how you interacted with the site. We may collect this information through the use of cookies or other similar technologies.


Cookies PolicyWhen you visit or interact with the Website, services, applications, tools or messaging systems, we or our authorized providers may use cookies to store information, to help give you a better, more convenient experience. faster and more secure. What is a cookie? Cookies are small text files (usually contain letters and numbers) placed in the memory of the browser or device you use when accessing the website or viewing a message. Cookies allow the Website to recognize a particular device or browser. Like most websites, uses technologies that are essentially small data files placed on your device but that allow us to record certain pieces of data whenever you visit or interact with any of the sites, services, applications or through There are several types of cookies: There are several types of cookies: - "Session" cookies that expire when you finish the browser session, and which allow us to correlate your actions in a specific browser session. - "Persistent" cookies that are stored in your device between browser sessions, allowing us to store your preferences or actions over multiple sites. - "First-Party" cookies are set by the site per visit. - "Third-Party" cookies are set by a third party website separate from the site you visit.

What kind of cookies are used by

Our cookies have different functions. They either are necessary for the functioning of the services, they help us to improve the performances, to offer you new functionalities, or help us to offer you relevant or targeted advertisements. We use cookies and similar technologies, which remain in your device as long as you keep the browser (session) active and the cookies and similar technologies that remain in your device for a longer (persistent) period.

1. / Cookies set by - “PHPSESSID \” - for 12 months - Allow you to use features such as Saved Searches or similar functionality to improve the content of the Website; - "acceptCookies" - Appears until the user clicks "Ok" - Save the date the user has accepted the cookies for browsing the Website.

2. / Cookies set by the partners Our suppliers are companies that help us understand various aspects, such as website operations, services, applications, advertisements, and other facilities offered. We use a few authorized partners to help us offer you relevant advertisements about our services elsewhere on the Internet. These providers may also place cookies on your device through our services ("Third-Party" cookies). They can also collect other information that helps them identify your device, such as the IP address, or other unique identifiers on your device.

3. / Third-Party Cookies

3.1) Analytics Code - Google Analytics - “_utma; _utmb; _utmc; _utmv; _utmz; \ "- Between the session and 2 years - Analyzes the activity on and its traffic. - Google Universal Analytics - "_ga \" - 2 years maximum - Offers a unique identifier for each new visitor. We can use cookies to evaluate the performance of our websites, services, applications and other facilities offered, including as part of analytical practices, which helps us understand how visitors use and use our Websites, services, applications and other facilities offered, to determine if you interacted with the messaging system, whether you accessed a link or section, or to improve the content of our Websites , services, applications and other facilities offered.

3.2) Performance-related cookies - Google - "APISID, HSID, NID, OTZ, PREF, S, SAPISID, SID, SSID" - 2 Years (default) - Analyze the marketing performance data Cookies settings We offer several facilities in Our websites, services, applications and other facilities offered, which are available only through the use of these technologies. You are always free to block, delete, or invalidate these technologies if your browser, installed application or device allows you to. However, if you refuse cookies, you will not be able to take advantage of certain facilities on our Websites, services, applications and other facilities offered. You may need to re-enter your password more frequently during these browser sessions. For more information on how to block, delete, or invalidate these technologies, please check your browser or device settings.

Cookies can be blocked or deleted by the Tools of your browser. The preferences of each browser you use must be set individually, because different browsers offer different functionality and options. To change the cookie settings in your browser, go to "Options / Options" or "Tools / Tools" and change the settings. If you have questions about a specific advertisement or other type of targeted content, you should contact the responsible provider directly. Regarding the data we collect automatically by using cookies or other similar technologies, the basis for processing being the consent. We store personal data only for the period necessary to achieve the goals. If we have issued an invoice, your data will be stored for 10 years, according to the law.

Who do we share personal data with?

We will not disclose your information to third parties, for use for their own marketing or commercial purposes, without your consent. However, it is possible to disclose your information to the following entities: Service providers. We may disclose your information to other companies that provide services and act as authorized persons, such as companies that help us with billing, companies that maintain the website or send emails on our behalf. These entities are carefully selected to ensure that they meet the specific requirements regarding the protection of personal data. These entities have the contract with us and statements that assume that they do not violate your rights and that they will not use your personal data for any other purpose, without notifying you. The information provided by you, which contains identification data can be used for the purpose of preparing the employment documents and other documents that exclusively concern the labor relations or for commercial communications or answers to the requests sent by you, and in case of legitimate requests, they will be sent to the state authorities: the Territorial Labor Inspectorate, the Employment Agency Labor Forces, Judicial Authorities, to other parties with your consent or to your instructions. Apart from the disclosures described in this Privacy Policy, it is possible to transmit the information to third parties to whom you consent or ask us to make such disclosure. to secure your personal information from the loss a and from unauthorized access, use, alteration or disclosure. All the information you provide us are stored on secure servers with various protections. Your information can be hosted on servers located in the European Union. The security and security of your information depends on you. Where I offered you (or where you chose) a password for access in certain areas of this Website, you are responsible for keeping the password confidential. We ask that you do not give your password to anyone and I urge you to be very careful in revealing your information in the public areas of the Website. The information you post in public areas can be viewed by any user of the Website. Data transmission over the Internet or certain data networks is not completely secure. We actively strive to protect your personal information, but we cannot guarantee the complete security of your personal information transmitted to our Website. Any transmission of personal information is done at your own risk. We are not responsible for circumventing any privacy settings or security measures used by the Website.

What rights do you have as your data subject?

The protection of natural persons with regard to the processing of personal data is a fundamental right. Article 8 (1) of the Charter of Fundamental Rights of the European Union (the "Charter") and Article 16 (1) of the Treaty on the Functioning of the European Union (TFEU) provide for the right of any person to the protection of personal data. The rights of the data subjects regarding the protection to persons regarding the processing of personal data and the free movement of these data: the right to information and access; the right to intervene on the data; the right to rectification; the right to delete data; the right to restrict the processing; the right to data portability; the right of opposition and the individual automated decision-making process, including the creation of profiles; the right to lodge a complaint with the supervisory authority ( can oppose at any time and without justification the processing of your personal data for the purpose of direct marketing, in case you have chosen to notify us about our offers by newsletter, or you can send us a written request, dated and signed, in this regard. . In this case, your request will be submitted to the specialized department of SC Carmen-Ana International SRL and will be solved with maximum promptness. Contact Information To intervene on your personal data, for proposals, consents and other questions, please take contact with the data protection officer within our company.E-mail:

Address: Predeal, Str Mihail Saulescu, No.121, Brasov County

Contact: +40 (268) 456 517


The swimming pool, Jacuzzi and Bowling Alley are closed!
Subscribe to the newsletter to find out when we reopen